The ACMA

Performance: Enabling strategies

This section of the corporate plan summarises how we will achieve our purpose. Our performance information is represented by three strategies, which are aligned to our purpose.

  1. Safeguards, advice and education—we provide regulatory safeguards, education and advice to promote confidence in media and communication services in Australia.
  2. Public resource management—we manage the radiofrequency spectrum and other public communication resources for the benefit of all Australians.
  3. Enabling strategies—we deliver valued services and expertise to support public interest outcomes and our stakeholders.

This plan provides a four-year overview of how we will progress these strategies, specifies the envisioned activities and sets out areas of focus. It also provides the framework we will use to measure our performance. We will use this data to report on our performance in our annual report and Annual Performance Statement.

We have adopted the following definitions to accurately capture and convey performance information:

  • Activity—a large body of work that clearly demonstrates to the public our value and impact as an organisation.
  • Performance measure—a plan or course of action taken to achieve an intended result.
  • Target—a specific deliverable that can be measured to determine the level of success of a plan or course of action taken to achieve an intended result.

For further information on the ACMA's Portfolio Budget Statements (PBS) and Key Performance Indicators, please download the full version of the 2017–21 corporate plan.

3. Enabling strategies

Strategy: We deliver valued services and expertise to support public interest outcomes and our stakeholders

Enabling strategies
Note: Enabling strategies performance measures are not included in the PBS.

Activity:

We provide reliable and responsive business processes, infrastructure and information technology.

Performance measure:

The ACMA uses technology to improve business processes and service delivery.


Targets:

  • Information and communications technology (ICT) capital planning process engages with all areas of the ACMA and is completed annually by the end of May.
  • Network and system availability averages 99 per cent.

Performance measure:

The ACMA’s ICT networks and information remain secure.


Targets:

  • Information Security Manual and Protective Security Policy Framework requirements are risk-assessed and required measures implemented.
  • ACMA results in annual National Archives survey improve.

Performance measure:

The ACMA’s property management and procurement processes operate in line with Commonwealth standards.


Targets:

  • The ACMA complies with all Department of Finance property management and procurement rules and reporting requirements.
  • All procurement activity is reported on AusTender as required.
  • The ACMA meets all targets for government procurement, such as the Indigenous Procurement Policy.

Activity:

We deliver open, responsive and transparent communications with the public and stakeholders.

Performance measure:

We employ a variety of information and consultation channels so the public and stakeholders are aware of the advice and services we provide.


Targets:

  • Annual increase in ACMA website traffic and social media followers.
  • Annual publication of forward work program.
  • 95 per cent of enquiries to our Customer Service Centre are resolved within three working days.

Performance measure:

We promote government policy objectives and influence international outcomes in ways that advance Australia’s national interests.


Targets:

  • Advice to DoCA for international briefings is consistent with government policy objectives.
  • 2018–22 International Engagement Strategy is published by December 2018 and annual International Operational Plan by end of each financial year.

Activity:

We enhance regulatory design and administration.

Performance measure:

An efficient and effective regulatory framework that balances regulatory objectives and the interests of the community.


Targets:

  • Annual publication of our regulatory reform program and Better Regulatory Practice Initiative.
  • Over 50 per cent of RPF stakeholders agree with the ACMA’s annual RPF self-assessment.

Performance measure:

Implement government policy objectives.


Target:

  • Implement ACMA Review recommendations within applicable government time frames. (Note: this body of work will be undertaken in 2017–18 and 2018–19 only).

Performance measure:

The ACMA monitors changes in the communications and media environment, and regulatory design and decision-making are underpinned by research and evidence.


Target:

  • The ACMA delivers research projects in accordance with published researchacma program and the five-year spectrum outlook.
  • Industry, government and non-government stakeholders rate the value of ACMA research to their organisations as good, very good or excellent.

See our performance information for Safeguards, advice and education.

See our performance information for Public resource management

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