The ACMA

Performance: Safeguards, advice and education

This section of the corporate plan summarises how we will achieve our purpose. Our performance information is represented by three strategies, which are aligned to our purpose.

  1. Safeguards, advice and education—we provide regulatory safeguards, education and advice to promote confidence in media and communication services in Australia.
  2. Public resource management—we manage the radiofrequency spectrum and other public communication resources for the benefit of all Australians.
  3. Enabling strategies—we deliver valued services and expertise to support public interest outcomes and our stakeholders.

This plan provides a four-year overview of how we will progress these strategies, specifies the envisioned activities and sets out areas of focus. It also provides the framework we will use to measure our performance. We will use this data to report on our performance in our annual report and Annual Performance Statement.

We have adopted the following definitions to accurately capture and convey performance information:

  • Activity—a large body of work that clearly demonstrates to the public our value and impact as an organisation.
  • Performance measure—a plan or course of action taken to achieve an intended result.
  • Target—a specific deliverable that can be measured to determine the level of success of a plan or course of action taken to achieve an intended result.

For further information on the ACMA's Portfolio Budget Statements (PBS) and Key Performance Indicators, please download the full version of the 2017–21 corporate plan.

1. Safeguards, advice and education

Strategy: We provide regulatory safeguards, education and advice to promote confidence in media and communication services in Australia

Safeguards, advice and education PBS
(page)

Activity:

We make, register and apply rules that:

  • safeguard Australians using communications and media services
  • support the needs of emergency services, law enforcement and national security organisations.

Performance measure:

Regulatory instruments and co-regulatory industry codes meet contemporary industry and community needs and are registered or made promptly.


Targets:

  • Research into industry and community needs is undertaken and informs regulatory reviews, the development of industry codes and other regulatory instruments.
  • Statutory reviews and/or remaking of rules and frameworks is undertaken within published timeframes.
99

Activity:

We foster industry compliance through consultation, education, and, where necessary, investigation and enforcement.

Performance measure:

Information about industry obligations and compliance priorities is accessible and potential industry non-compliance is promptly addressed.


Targets:

  • Priority compliance areas for telecommunications, spam and Do Not Call are identified and published annually on the ACMA website.
  • The average time for completion of:
    • broadcasting and interactive gambling investigations is three months or sooner
    • telecommunications investigations is six months or sooner
    • spam and Do Not Call investigations is eight months or sooner.
  • Relevant investigation outcomes are published on the ACMA website.
99

Activity:

We inform and educate citizens about their rights and raise awareness about actions they can take to protect themselves from harm and improve their communications and media experience.

Performance measure:

Citizens have accessible information about their user rights, safeguards and protections and avenues for complaints are provided.


Target:

  • Relevant and current information is available on the ACMA website and social media channels are used to deliver timely consumer alerts.
99

Activity:

We provide the Do Not Call Register for Australians to opt out of receiving unwanted telemarketing calls and faxes.

Performance measure:

The Do Not Call Register is available to citizens and the telemarketing industry.


Target:

  • The Do Not Call Register is managed so that services are available 99 per cent of the time.
99

Activity:

We advise government, industry and consumers about developments in the communications and media sectors through research and analysis, environmental scanning, stakeholder consultations and our regulatory experience.

Performance measure:

The ACMA’s knowledge of the contemporary media and communications environment, its emerging issues and regulatory pressures is comprehensive, making it a sound and authoritative source of advice.


Target:

  • Stakeholder forums and working groups are convened to gather evidence and support consultative processes.
  • Industry, government and non-government stakeholders are satisfied with our engagement with their organisations.
  • Participation in international forums dealing with multi-jurisdictional issues and harms.
99

See our performance information for Public resource management.

See our performance information for Enabling strategies.

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